> ## Documentation Index
> Fetch the complete documentation index at: https://docs.veridianhp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about Veridian Health Partners and Veridian Motion.

# FAQ

## What is Veridian Motion?

Veridian Health Partners' **flagship PT platform** for correctional facilities —
patient portal (kiosk) plus provider dashboard. See
[Veridian Motion](/veridian-motion/product).

## How are patients enrolled?

**Manually**, one at a time, by an **admin** for a **single-facility**
deployment. Bulk CSV import and JMS sync are **planned** —
[Roadmap](/veridian-motion/roadmap).

## How do patients sign in?

**Patient ID + PIN** (4–12 digits), staff-provisioned. No self sign-up. See
[Patient portal](/veridian-motion/patient-portal).

## Do patients see AI results immediately?

No. Confirmation and safety guidance only until a PT **approves**. AI generates
a PT-reviewable plan in the dashboard immediately after processing.

## How do staff sign in?

Local **email + password**; **TOTP MFA** available, **enforced per deployment**.
SSO is **planned** — [Roadmap](/veridian-motion/roadmap).

## What staff roles exist?

`pt`, `admin`, `it_admin` only. See [Role permissions](/veridian-motion/role-permissions).

## Is live video, EHR, or API included?

No. **Planned** or future — [Roadmap](/veridian-motion/roadmap).

## Is Veridian Motion HIPAA-certified?

**No.** **HIPAA-aligned, not HIPAA-certified.** **Not CJIS-authorized or
FedRAMP-authorized.** Agency provides hosting, MDM, network, personnel screening.
[Security overview](/security/overview).

## Does the app diagnose patients?

No. Non-diagnostic triage; PT approves all plans. Red flags show **see medical
staff** — not diagnosis. [AI and clinical safety](/veridian-motion/ai-and-clinical-safety).

## Contact

[support@veridianhp.com](mailto:support@veridianhp.com) ·
[security@veridianhp.com](mailto:security@veridianhp.com) ·
[docs@veridianhp.com](mailto:docs@veridianhp.com)

## What's next

<CardGroup cols={2}>
  <Card title="For evaluators" icon="clipboard-check" href="/veridian-motion/for-evaluators">
    Evaluation guide.
  </Card>

  <Card title="Roadmap" icon="map" href="/veridian-motion/roadmap">
    Planned capabilities.
  </Card>

  <Card title="Facility onboarding" icon="building" href="/veridian-motion/facility-onboarding">
    Manual enrollment and deployment.
  </Card>
</CardGroup>