> ## Documentation Index > Fetch the complete documentation index at: https://docs.veridianhp.com/llms.txt > Use this file to discover all available pages before exploring further. # Patient portal > Authenticated patient intake — body map, complaint, questionnaire, photos, and post-review plan access. # Patient portal The **patient portal** is the patient-facing surface of Veridian Motion on a **facility-controlled kiosk**. Patients authenticate with a **Patient ID** and **PIN** provisioned by staff at enrollment. There is no self sign-up. Patients **never** see un-reviewed AI output or exercise plans. After submit they see confirmation and plain-language safety guidance only. Approved content appears after a licensed PT reviews and releases the assessment. ## Full flow The patient enters their **Patient ID** and **PIN** (4–12 digits). Staff create these at enrollment; patients who lack credentials must ask staff. An accessible **body-map region selector** presents a tappable diagram plus labeled toggle buttons (e.g., left shoulder, upper back, left knee). The patient selects the area(s) relevant to their complaint. The patient describes what is going on in plain language — typed text in the complaint field. A **plain-language questionnaire** collects additional context (onset, severity, movement limits, and related items). Required questions must be answered before continuing. If the session resets due to idle timeout, the patient must sign in again and may need to restart intake. Guided capture for **up to four views** (e.g., front, back, left, right). On-screen **silhouette overlays** help positioning. The interface prompts retakes when a photo is unusable. Camera access requires staff assistance if denied. The patient reviews and submits. The assessment moves into staff workflow. Server-side AI generates a **PT-reviewable exercise plan** — not shown on the kiosk. The patient sees **submission confirmation** and **plain-language safety guidance** — including direction to **see medical staff** if symptoms worsen. This screen does not include AI observations or exercise prescriptions. Patients can return to view each submission's **status**: * **Received** * **Awaiting assignment** * **Under review** * **Reviewed** After a PT **approves** the assessment, the patient may see the **approved exercise plan** (name, why, steps, dosage, cautions) and any **PT notes explicitly shared** with them. ## After submit Immediately after submission the patient sees **confirmation** and safety guidance only — not AI output or exercise plans. Track progress under **My plan / progress**; approved plan content appears only after status reaches **Reviewed**. ## Red-flag safety inputs If intake responses trigger a red-flag pattern, the patient sees a calm **see medical staff** safety action — not a diagnosis and not an emergency dispatch. Custody and clinical staff follow facility protocols. ## Multiple submissions An enrolled patient may complete **more than one assessment** over time. Each submission appears separately in **My plan / progress** with its own status. ## What patients see after review When status is **Reviewed**, the patient may view: * **Approved exercise plan** — exercises with **name**, **why**, **steps**, **dosage**, and **cautions** as the PT approved * **PT notes** marked **shared with patient** — only notes the PT explicitly released ## What patients cannot do on the portal * Self-create an account * View AI output or draft plans before PT review * Open external websites, links, or messaging outside the app * Access other patients' records ## Locked kiosk behavior Veridian Motion applies **app-level hardening** for facility kiosks: * Blocked external navigation and links * Strict Content Security Policy (CSP) * Self-hosted fonts (no third-party font loads) * Idle **auto-reset** to clear patient session state **Agency-provided** controls — MDM profile, device lockdown, network filtering, physical supervision — are required for true kiosk lockdown in a correctional facility. See [Deployment and kiosk](/veridian-motion/deployment-and-kiosk). ## Staff involvement | Role | Typical action | | ----------------- | ------------------------------------------------------------- | | **Admin** | Enroll patient, hand over Patient ID + PIN, assign case to PT | | **Custody staff** | Escort to kiosk, monitor session, respond to safety concerns | | **PT** | Reviews in dashboard; approves and releases plan when ready | ## Session and privacy on device Patient session state is held **in memory** — not in browser `localStorage`. No PII is persisted locally on the kiosk browser beyond what the active session requires. ## What's next What happens after the patient submits. Status labels and handoffs. Secure clinician-to-patient follow-up. Camera, PIN, and session issues.