Inmate kiosk flow
Early-stage documentation. Kiosk UX details, timing estimates, and
validation rules are subject to change during MVP development.
Prerequisites
Before an inmate reaches the kiosk:- Referral created — jail medical staff identify an inmate who needs MSK triage and create a referral in Veridian Health
- Escort — custody staff bring the inmate to the kiosk location per facility policy
- Session initiated — medical or custody staff confirm the session is active on the device (exact initiation flow may vary by jail configuration)
Kiosk journey
Welcome and orientation
The kiosk displays a simple welcome screen explaining what the inmate
will do: take four photos and answer questions about their pain or
mobility concern. Instructions are written for a general audience —
no medical jargon.
Four-photo capture
The inmate follows on-screen positioning guides to capture four images:
The interface provides real-time feedback when a photo is unusable
(poor lighting, out of frame, motion blur) and prompts a retake before
advancing.
| Photo | Purpose |
|---|---|
| Front | Anterior posture, shoulder level, weight distribution |
| Back | Posterior posture, spinal alignment, scapular position |
| Left | Lateral profile, sagittal alignment |
| Right | Lateral profile (opposite side) |
Tailored questionnaire
After photos, the inmate completes a dynamic questionnaire. Initial
questions cover:
- Chief complaint and pain location
- Onset and duration
- Pain severity and aggravating/relieving factors
- Injury history relevant to the complaint
- Current mobility and weight-bearing status
Review and submit
The inmate reviews a summary of their photos and answers, confirms
accuracy, and submits. The session moves to processing on the
platform core.
Design principles
The kiosk is built for correctional environments:- Facility-controlled hardware only. No BYOD, no inmate personal devices.
- Minimal literacy burden. Visual guides, short prompts, progress indicators.
- Custody-compatible. Sessions designed to complete in 10–20 minutes under line-of-sight monitoring.
- No clinical output on device. Recommendations flow to authorized staff, not the inmate screen (configurable per jail policy in future releases).
Staff involvement during kiosk sessions
| Role | Typical involvement |
|---|---|
| Medical staff | Creates referral, may initiate session, reviews output after |
| Custody staff | Escorts inmate, monitors session, returns inmate to housing |
| Administrator | Configures kiosk locations and device assignments |
Error and edge cases
| Situation | Kiosk behavior |
|---|---|
| Photo quality too low | Prompt retake with guidance |
| Inmate cannot hold a position safely | Allow skip with reason captured; flag for staff review |
| Session timeout | Save progress where possible; staff can restart or cancel |
| Network interruption | Display reconnect prompt; do not submit partial data without confirmation |
Data captured at the kiosk
Each kiosk session produces:- Four assessment images (encrypted at capture and in transit)
- Questionnaire responses (structured fields)
- Session metadata (timestamps, device ID, referral link)
- Any skip/exception flags from the photo or questionnaire flow
What’s next
Provider dashboard
What happens after the kiosk session is submitted.
Data model & privacy
Full data inventory and privacy controls.
Troubleshooting
Common kiosk and photo capture issues.