Documentation Index

Fetch the complete documentation index at: https://docs.veridianhp.com/llms.txt

Use this file to discover all available pages before exploring further.

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FAQ

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Why ACH only?

Card processing for behavioral health balances often costs 3-4% per transaction. On a $200 copay, that's$6-8 of margin gone before the practice sees a dollar. ACH costs a tiny fraction of that and clears in 1-3 business days — fast enough for healthcare cash flow, dramatically cheaper than cards. We may add card support as an opt-in for practices that need it. ACH-first is a deliberate default, not a limitation.

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Do patients need a Veridian account?

No. The patient flow has no account, no signup, no portal, no app. They get a link, they pay, they get a receipt. That’s the whole experience.

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Do you store the patient’s bank credentials?

No. The patient logs into their bank through our bank-connection partner’s secure flow. Veridian never sees the username, password, or any other credentials. We receive a tokenized reference that lets us initiate a single transfer.

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What happens if the patient’s bank reverses the payment?

Rarely, an ACH transfer is returned after initial settlement (insufficient funds, account closed, etc.). Veridian fires a session.payment.reversed webhook to your server. Your handler reverses the payment on the invoice and surfaces the account in your follow-up workflow.

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Can I run Veridian without signing a BAA?

You can use sandbox with no BAA — sandbox never touches real money or real PHI. Production requires a signed BAA before live keys are issued. This is non-negotiable; it’s how HIPAA works.

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What’s the minimum and maximum payment amount?

Minimums and maximums are set per-practice based on your underwriting profile. Reasonable defaults are $5 minimum and$10,000 maximum per session. Practices needing higher limits work with our team directly.

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How long does a session URL stay valid?

The default is 30 minutes from first open. You can configure this per practice. Sessions that haven’t been opened yet remain valid until you cancel them or your retention policy purges them.

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Can a single patient pay multiple invoices at once?

Today, sessions are 1:1 with invoices. Multi-invoice sessions are on the roadmap — let us know if you need this.

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Where is patient data stored?

In the United States, in HIPAA-aligned infrastructure provided by our sub-processors. The current sub-processor list is available to practices on request through their account contact.

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Can I export my data?

Yes. From the dashboard you can export sessions, payments, webhook history, and audit log for your practice. The export is yours; you don’t need our permission to use it elsewhere.

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How do I contact support?

support@veridianhp.com for general support. security@veridianhp.com for security reports. Both are read by the Veridian team directly.

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What’s next