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Patient portal

The patient portal is the patient-facing surface of Veridian Motion on a facility-controlled kiosk. Patients authenticate with a Patient ID and PIN provisioned by staff at enrollment. There is no self sign-up. After sign-in, patients land on a Wellness Hub and choose a program.
Patients never see un-reviewed AI output or exercise plans. After submit they see confirmation and plain-language safety guidance only. Approved content appears after a licensed clinician reviews and releases the assessment.

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Wellness Hub

Patients pick a program from the Wellness Hub.

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Live / rolling out (when licensed and enabled)

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Coming soon (Roadmap tiles)

Hub tiles marked Coming soon:
  • Sleep
  • Nutrition
  • Brain Fitness
  • Wellness Challenges
  • Chronic Disease Education
  • Music Therapy
  • Art Therapy
  • Continuing Education
Public Hub docs do not list a Mental Wellness / Behavioral Health tile.

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First login — Terms gate

Before using the portal, the patient must accept Terms & Policies via a required checkbox linked to the public /terms page. Each acceptance is logged with version + timestamp. See Terms & patient consent.

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Full MSK intake flow

1

Accept Terms (first login) then sign in

On first use, accept Terms. Then enter Patient ID and PIN (4–12 digits). Staff create these at enrollment.
2

Choose a program on the Wellness Hub

Select MSK Assessment or another enabled program tile.
3

Select what's hurting (body map)

An accessible body-map region selector presents a tappable diagram plus labeled toggle buttons (e.g., left shoulder, upper back, left knee). The patient selects the area(s) relevant to their complaint.
4

Describe the complaint

The patient describes what is going on in plain language — typed text in the complaint field.
5

Complete the questionnaire

A plain-language questionnaire collects additional context (onset, severity, movement limits, and related items). Required questions must be answered before continuing. Follow-up clarifying questions during posture assessment are a fixed, non-diagnostic list (no AI).
6

Capture posture photos (optional)

Guided capture for up to four views when a camera is available. On-screen silhouette overlays help positioning. If a camera is not available, the patient can skip photos and continue the assessment.
7

Submit

The patient reviews and submits. The assessment moves into staff workflow. Server-side AI may draft a clinician-reviewable exercise plan — not shown on the kiosk.
8

Confirmation (immediate)

The patient sees submission confirmation and plain-language safety guidance — including direction to see medical staff if symptoms worsen. This screen does not include AI observations or exercise prescriptions.
9

My plan / progress (ongoing)

Patients can return to view each submission’s status:
  • Received
  • Awaiting assignment
  • Under review
  • Reviewed
After a clinician approves the assessment, the patient may see the approved exercise plan (name, why, steps, dosage, cautions) and any notes explicitly shared with them.

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Red-flag safety inputs

If intake responses trigger a red-flag pattern, the patient sees a calm see medical staff safety action — not a diagnosis and not an emergency dispatch. Custody and clinical staff follow facility protocols.

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Multiple submissions

An enrolled patient may complete more than one assessment over time. Each submission appears separately in My plan / progress with its own status.

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What patients cannot do on the portal

  • Self-create an account
  • View AI output or draft plans before clinician review
  • Open external websites, links, or messaging outside the app
  • Access other patients’ records
  • Chat or matchmake with other patients

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Locked kiosk behavior

Veridian Motion applies app-level hardening for facility kiosks:
  • Blocked external navigation and links
  • Strict Content Security Policy (CSP)
  • Self-hosted fonts (no third-party font loads)
  • Idle auto-reset to clear patient session state
  • Offline-capable loops for chess engine, puzzles, and rehab where designed
Agency-provided controls — MDM profile, device lockdown, network filtering, physical supervision — are required for true kiosk lockdown in a correctional facility. See Deployment and kiosk.

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Staff involvement

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Session and privacy on device

Patient session state is held in memory — not in browser localStorage. No PII is persisted locally on the kiosk browser beyond what the active session requires. Clinician-only reasoning notes from Neck check-in are never sent to the patient device.

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What’s next

Provider dashboard

What happens after the patient submits.

Precision Rehab

Course, guided practice, Understand.

Neck check-in

Cervical symptom-history check-in.

Chess Academy

Play, puzzles, Game recap.