Patient portal
The patient portal is the patient-facing surface of Veridian Motion on a facility-controlled kiosk. Patients authenticate with a Patient ID and PIN provisioned by staff at enrollment. There is no self sign-up.Full flow
Sign in
The patient enters their Patient ID and PIN (4–12 digits). Staff
create these at enrollment; patients who lack credentials must ask staff.
Select what's hurting (body map)
An accessible body-map region selector presents a tappable diagram
plus labeled toggle buttons (e.g., left shoulder, upper back, left knee).
The patient selects the area(s) relevant to their complaint.
Describe the complaint
The patient describes what is going on in plain language — typed text in
the complaint field.
Complete the questionnaire
A plain-language questionnaire collects additional context (onset,
severity, movement limits, and related items). Required questions must be
answered before continuing. If the session resets due to idle timeout,
the patient must sign in again and may need to restart intake.
Capture posture photos
Guided capture for up to four views (e.g., front, back, left, right).
On-screen silhouette overlays help positioning. The interface prompts
retakes when a photo is unusable. Camera access requires staff assistance
if denied.
Submit
The patient reviews and submits. The assessment moves into staff workflow.
Server-side AI generates a PT-reviewable exercise plan — not shown on
the kiosk.
Confirmation (immediate)
The patient sees submission confirmation and plain-language safety
guidance — including direction to see medical staff if symptoms
worsen. This screen does not include AI observations or exercise
prescriptions.
After submit
Immediately after submission the patient sees confirmation and safety guidance only — not AI output or exercise plans. Track progress under My plan / progress; approved plan content appears only after status reaches Reviewed.Red-flag safety inputs
If intake responses trigger a red-flag pattern, the patient sees a calm see medical staff safety action — not a diagnosis and not an emergency dispatch. Custody and clinical staff follow facility protocols.Multiple submissions
An enrolled patient may complete more than one assessment over time. Each submission appears separately in My plan / progress with its own status.What patients see after review
When status is Reviewed, the patient may view:- Approved exercise plan — exercises with name, why, steps, dosage, and cautions as the PT approved
- PT notes marked shared with patient — only notes the PT explicitly released
What patients cannot do on the portal
- Self-create an account
- View AI output or draft plans before PT review
- Open external websites, links, or messaging outside the app
- Access other patients’ records
Locked kiosk behavior
Veridian Motion applies app-level hardening for facility kiosks:- Blocked external navigation and links
- Strict Content Security Policy (CSP)
- Self-hosted fonts (no third-party font loads)
- Idle auto-reset to clear patient session state
Staff involvement
| Role | Typical action |
|---|---|
| Admin | Enroll patient, hand over Patient ID + PIN, assign case to PT |
| Custody staff | Escort to kiosk, monitor session, respond to safety concerns |
| PT | Reviews in dashboard; approves and releases plan when ready |
Session and privacy on device
Patient session state is held in memory — not in browserlocalStorage.
No PII is persisted locally on the kiosk browser beyond what the active
session requires.
What’s next
Provider dashboard
What happens after the patient submits.
Status and workflow
Status labels and handoffs.
Messaging
Secure clinician-to-patient follow-up.
Troubleshooting
Camera, PIN, and session issues.