Messaging
Veridian Motion includes secure clinician-to-patient messaging — an append-only thread inside the application. It supports follow-up after assessment without SMS, email, or external links.Design rules
Message safety screening
Patient ↔ clinician messages are screened for safety before delivery:This is operational safety screening for secure messaging in a
correctional healthcare workflow — not a psychiatric or behavioral-health
assessment module and not AI emotional support.
Communication Record
An admin-only, immutable Communication Record captures messaging threads for records or legal use:- Exportable to PDF
- Every access to the Communication Record is recorded in the hash-chained audit log
wardenandptroles do not access the Communication Record by default
Who can message
Typical workflow
1
Clinician sends a message
The PT sends a plain-language message in the secure thread. Content passes
safety screening.
2
Patient responds on kiosk
The patient reads and replies during a supervised session. Replies are
screened and append-only.
3
Escalation if needed
If screening triggers escalation, facility staff follow custody and
clinical protocols — the platform does not dispatch emergency services.
4
Records access
An admin may export the Communication Record to PDF when authorized;
access is audit-logged.
What messaging is not
- Not live chat — asynchronous only
- Not video or phone
- Not external email
- Not a psychological or mood assessment tool
Audit
Message sends and Communication Record access are recorded in the hash-chained audit log (action type and resource ID — not message body in audit payload). See Data model & privacy.What’s next
Provider dashboard
Review and approve workflow.
Role permissions
Who can access messaging tools.